How to File Claims

Get Reimbursed for Health and Wellness Expenses

Before you submit a claim for reimbursement, you will need to collect the following information:

  • Your SF MRA account number.*
  • The type of purchase or service(s) provided.
  • The date of purchase or service(s) provided.
  • The amount you paid.
  • Proof of your payment (such as a receipt).
  • Who you paid the amount to (the name of store or the provider).

*Your account number is either your Social Security Number (SSN) or a unique ID starting with 777 that was assigned to you in your SF MRA Welcome Letter.

Four Ways to Submit a SF MRA Claim

You can access your SF MRA funds by submitting a claim for reimbursement online, or on a smartphone through the app. You can also file a claim for reimbursement by mail or fax.

1. Online:

Visit Complete the claim form found here and enter your receipt(s) online.

For more information, review Online Claims Submission User Guide.

2. Mobile App:

Download the free HealthEquity/WageWorks EZ Receipts app from the Google Play Store or Apple App Store.

  • Log in to your account through the mobile app.
  • Complete the claim form and upload images of your receipts.
  • Click “Submit Claim” to send your claim.

For more information, review Mobile App User Guide Claims Process.

3. By Mail:

Collect your receipts for the expense(s) you paid for. Fill out a claim form. Don’t forget to sign the form.

Mail the claim form and your receipt(s) to:

Claims Administrator
P.O. Box 14857
Lexington, KY, 40512

4. By FAX:

  • Collect your receipts for the expense(s) you paid for.
  • Fill out a claim form. Don’t forget to sign the form.
  • Fax your completed claim form and receipt(s) to fax number 1(866) 599-3058.

Call HealthEquity/WageWorks Customer Service at 1(866) 697-6078 for help accessing your account number and for help with the claims process.

It may take 7-10 business days to first confirm your bank account when using direct deposit.

How Long Does It Take?

If your claim is approved; you’ll receive your reimbursement in 3-5 business days.

Direct Deposit

If you enrolled in direct deposit during your account set up, funds will be deposited in 3-5 business days.

Email Updates

If you provided your email address to the program, you’ll receive updates and notifications by email.

For answers to frequently asked questions visit our FAQs page.