Employee FAQ

Employer Payments

Your Employer should have sent a Health Care Payment Confirmation Notice to you after the first payment
on your behalf. Our program also sends information to you by mail within 1-3 weeks of your Employer’s first payment.

If you have questions about whether your Employer has made a payment to the City Option Program, please contact your Employer or our Customer Service team at(877) 772-0415

If you feel that you should be receiving some type of health benefit (health insurance, City Option benefit, etc) please reach out to the Office of Labor Standards Enforcement at (415) 554-7892 or by email at HCSO@sfgov.org.

Complete anSF MRA Enrollment Form to find if you are eligible for an SF MRA.

  • If you live outside of San Francisco or if you work at SFO International Airport you might be eligible for SF Medical Reimbursement Account (SF MRA).
  • Funds in an SF MRA may be used for eligible health care expenses, including out-of-pocket cost related to medical, dental, and vision care products and services.

SF Medical Reimbursement Account (SF MRA) for Employees

Funds in an SF Medical Reimbursement Account (SF MRA) can be used for eligible health care expenses incurred by you, your spouse or domestic partner, and your dependents. Some of the many healthcare expenses eligible for reimbursement are health insurance premiums, doctor office visits, dental services, vision services, and prescription and over-the-counter medicines.

You can submit receipts for eligible expenses and SF MRA claim forms online at mymra.wageworks.com or by mail, fax, or mobile app and get reimbursed by check or direct deposit with funds from the SF MRA. Learn how to submit claims for reimbursement.

You can still use your SF MRA after you no longer work for the Employer who made the deposits. SF MRA funds are available to spend as long as your account is active. Keep your account active by filing at least one SF MRA claim every 24 months. Our program will close the SF MRA and you will not be able to spend the SF MRA funds if there have been no claims or deposits in over 24 months.

If your SF MRA is closed and you want it re-opened, call 1(415) 615-5720 and we’ll add the SF MRA funds back.

There is a $2.75 administrative fee subtracted from your MRA each month, whether or not you use your SF MRA that month.

Only health care expenses incurred on or after the effective date of your SF MRA are eligible for reimbursement. Your SF MRA effective date is the payment clearance date of the first SF MRA payment from your Employer into your SF MRA.

Yes, health insurance premiums, co-payments, and deductibles are among the many health care expenses eligible for reimbursement from SF MRAs.

You may qualify for SF MRA if you meet the following requirement:

Your Employer made contributions to the SF City Option on your behalf.

Click here for information on how to enroll in SF MRA.

Call MRA Customer Service at (866) 697-6078 to see whether you have an SF MRA.

Only health care expenses incurred on or after the effective date of your SF MRA are eligible for reimbursement. Your SF MRA effective date is the payment clearance date of the first SF MRA payment from your Employer into your SF MRA.

There is a $2.75 administrative fee subtracted from the available funds in each SF MRA monthly, whether or not you use the account that month. Administrative fees will not be subtracted from the account if the available balance is less than $2.75.

Click here for information on how to access your SF MRA.

You may submit receipts and claim forms online or by mail, fax, or mobile app and get reimbursed by check or direct deposit.  For detailed information, please visit the Submit a Claim page.

Click here to view a detailed list of health care expenses eligible for reimbursement under the SF MRA. Doctor’s office visits, co-pays, health insurance premiums, eyeglasses, and contact lenses, and prescription and over-the-counter medicines are among the many expenses eligible for reimbursement.

Claims are usually processed within 3 to 5 business days.

If you submit a claim that is greater than the balance of your account, the claim is paid up to the available balance.

No, you may submit a claim for as little as $0.01 and can still get reimbursed by check or direct deposit for the claim.

No, you may be reimbursed by check or direct deposit for as little as $0.01.

Funds will be available in your SF MRA 1-3 weeks after each employer payment to our program.

You can still use your SF MRA after you no longer work for the Employer who made the deposits. SF MRA funds are available to spend as long as your account is active. Keep your account active by filing at least one SF MRA claim every 24 months. Our program will close the SF MRA and you will not be able to spend the SF MRA funds if there have been no claims or deposits in over 24 months.

If your SF MRA is closed and you want it re-opened, call 1(415) 615-5720 and we’ll add the SF MRA funds back.

You may continue to use your SF MRA to submit claims for reimbursement even after you no longer work for the Employer.

Please call SF MRA Customer Service at (866) 697-6078 for your account balance. You may also check your account balance online at mymra.wageworks.com.

Please call SF MRA Customer Service at (866) 697-6078 to check on the status of your claim. You may also check the status of claims at mymra.wageworks.com.

Please call SF MRA Customer Service at (866) 697-6078.

SF MRA Customer Service representatives are available Monday through Friday from 5:00am PST to 5:00pm PST to answer your specific questions about Medical Reimbursement Accounts. Please call SF MRA Customer Service at (866) 697-6078.

Yes, you can still access your SF MRA account and submit claims for eligible expenses, even if you move out of state or to another country. When you submit your claim to WageWorks, your claim documentation and proof of payment must be in English, and the claim amount in dollars.